A Reality Based Group company
Mystery shopping since 1999

Taking the guesswork out of guest experience

GuestCheck helps clients improve their customer experience through data-driven mystery shopping programs that deliver objective, actionable results.

Start your programOur services
About GuestCheck

Objective data. Actionable results.

Founded in 1999, GuestCheck provides objective, actionable results through phone, written and video mystery shopping.

We design each program around what matters to your guests, then turn every visit into clear data your managers can act on.

  • Programs built around your standards
  • Clear, data-driven reporting
  • Coaching that turns results into improvement
Colleagues reviewing results on laptops at a table
What we do

Mystery shopping and audit services

  • Written Mystery Shopping

  • Phone Mystery Shopping

  • Video Mystery Shopping

  • Competitive Price Audits

  • Merchandising Audits

  • Employee Coaching

Where we shop

Built for the places your guests go

  • Restaurants
  • Grocery
  • Retail & apparel
  • Hospitality
  • Automotive
  • Fuel & convenience
Contact

Start your mystery shop program today

Tell us about your locations and goals, and we'll put together a program that fits.